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Before you contact
GLS
For a conversation with GLS, a little preparation can save a second explanation. Make a note of the most recent delivery scan and its date. This reference cannot view a customer account or change an order.
- 01
Keep an enquiry reference so a follow-up can use the same case.
- 02
Make a note of the most recent delivery scan and its date.
- 03
Ask the carrier how to supply evidence of missing or damaged contents.
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